Frequently Asked Questions

1. Do you offer free shipping? Yes, we offer free standard shipping across the United Kingdom.

2. How long does shipping take? Standard shipping typically takes 3-7 business days after processing.

3. What is your return policy? We accept returns within 30 days of delivery for unused items in their original packaging. Certain items, like perishable goods or hazardous materials, are non-returnable.

4. How do I initiate a return or exchange? Contact us at contact@toolright.store or call +0113 277 9444 to start the process.

5. Do you ship internationally? Currently, we only ship within the United Kingdom.

6. What payment methods do you accept? We accept major credit cards,, and other secure payment methods.

7. Can I track my order? Yes, once your order ships, you will receive a tracking number via email.

8. What should I do if my item arrives damaged? Please contact us immediately at contact@toolright.store with your order details and photos of the damaged item.